Cancellation and Refund Policy
Cancellations must be received in writing – mail, email or fax – to Leishman Associates. Cancellations will not be deemed to be received until you have written confirmation from Leishman Associates. If you have not received acknowledgement within two business days, please contact Leishman Associates on (03) 6234 7844.
Cancelling your Forum Registration
Cancellations postmarked on or before, 1 month before the forum, will incur a fee of 50% of the registration amount. No refunds will be made for cancellations for the forum postmarked after 1 month before the forum, however substitutions may be accepted.
Cancelling your Accommodation
Please contact Leishman Associates to cancel your accommodation prior to the forum. If you need to cancel your accommodation booking within 30 days of your arrival date any cancellation fees will be subject to the hotel cancellation policy. Therefore no accommodation refund can be guaranteed within 30 business days of the conference. If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited your deposit.
Terms & Conditions
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act and the IPP’s govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Registrations for the forum will close one week prior to the starting date to enable appropriate pre-forum preparations. However, late registrations may be accepted onsite. A late fee of $50 AUD will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately by cash or credit card. Receipts will be sent to the delegate post forum.
The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. A late registration is any registration less than 1 month before the forum start date. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead up to the forum, and to ensure the most enjoyable forum experience possible for everyone involved.
Registration fees do not include insurance of any kind. It is recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the forum by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the forum managers for any person not holding insurance.
Various components of this event are being handled by Leishman Associates, a Professional Conference Organiser (PCO). Leishman Associates may be contacted regarding any matters relating to the event management. Further information about the PCO can be found at the following website www.leishman-associates.com.au